FAQ

What’s the difference between your Hella Tite, Hella Fine and Tight tattoo liners?

  • We offer 3 distinctly different series of our tight liners, because we know that what one tattoo artist deems tight, might seem not so tightto another.
  • Our Tight Liners are a conventional needle grouping, made with .35mm 316L stainless wire, ground to a 5 millimeter taper and soldered as far back from the tips as possible while still holding their shape.
  • Our HellaTite liners are also made with .35mm 316L stainless wire, however, the taper is slightly longer, at 5.5 millimeters, and the groupings are tightened a bit further down, creating a stiffer grouping, excellent for stippling and long fine lines.
  • Our HellaFine liners, the newest addition to the lineup, are the smallest of our tight series, with .25mm 316L stainless wire and a 4.5mm taper. it is with great confidence that we challenge anyone to find a finer outliner, for the smallest of lines with unmatched finesse.

What’s the difference between your Medium and Long Taper Magnums?

Quite literally what the name would suggest. However, there is a distinct difference in the way they each perform. Conventional wisdom suggests that a longer taper needle provides the user with a tool best suited for color blending and soft shading, whereas a medium taper lends itself to color packing and solid black saturation. However, it’s up to the end user to determine which works best for them, as every tattooer will have their own preference. We pride ourselves on offering the right tattooing tool for any job.

How many needles come in a box?

All of our needles come packaged 50 per box. With the exception of 19 and 25 Magnum Shaders, which come 25 per box.

How many cartridges come in a box?

All of our cartridges come packaged 20 per box.

Where is my confirmation email?

Our order confirmation and tracking number emails are auto-generated in our system. That means they can sometimes get filtered to spam and/or junk folders. To receive all email communications from Black Claw, simply add our email, [email protected], to your trusted contacts. If you still can't find your tracking number try searching your email for "[email protected]" or drop us a line.

Do you have shipping options to the UK & EU?

  • Yes, UK & EU specific shipping options are available from our Black Claw UK-EU store at blackclaw.co.uk
  • Use of a VPN or Proxy server may affect shipping options available

Shipping & Returns

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Returns Process - How do I complete a return?

To return your product, please email [email protected].

Unless the item is defective, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. Please note that based on the card you used to make your purchase, the refund may take up to a month to show up on your statement.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Times - Standard Processing

A business day is defined as 7am to 3pm (PST). Any orders received after 3pm are considered the next business day. All times are local.

Orders received by 3pm on a business day will ship by the end of the next business day. For example, orders received on Monday before 3pm, will be shipped by end of day Tuesday.

Orders received after 3pm on a business day, will be processed the next business day, however, they are not guaranteed to ship that day. For example, an order received at 4pm on Monday is processed on Tuesday, however, it may not ship until Wednesday.

Weekend orders, defined as orders received after 3pm on Friday, will ship by end of day Monday.

Shipping Times - Holiday Processing

If a holiday falls on a Monday, weekend orders will ship by end of day Tuesday and Monday orders will ship by end of day Wednesday. If a holiday falls on a Thursday, orders received after 3pm on Wednesday will ship by Monday. If a holiday falls on a Friday, orders received after 3pm on Thursday will ship by Monday, while Sunday and Monday orders will ship by Tuesday.

Shipping Times - Expedited Shipments

Orders received by 3:00pm local time shipping via an air shipping method may ship the same day. This includes FedEx Overnight, FedEx 2nd Day, FedEx Express Saver, UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select.

Contact Us

We're happy to answer questions or help you with returns. Please fill out the form below if you need assistance.